Support Tickets
For connection issues, subscription status, order payments and refund questions. Sign in to describe the issue, then add any follow-up details to the same ticket to keep the context together.
Submit or View a Ticket →VPNFK / Support
Support & Tickets
For connection, billing, payment or refund issues, submit a ticket through the user panel. Keep everything in one place so you can review replies and add details as needed.
Contact Options
The user panel is the current contact channel. No email address or Telegram contact has been published; use tickets for account-related questions.
No support email address is available on this page. For questions about your account, orders or payment records, use a ticket in the user panel instead—there’s no need to wait for an email reply.
Telegram
No Telegram support account or group is listed on this page. Open the user panel using a link on this site, and don’t send account or payment details to contacts we haven’t verified.
What to Include in Your Ticket
Describe what happened and what you’ve already tried. Include screenshots only when they’re relevant to the issue.
Connection & Client
Include your platform and client version, the route you selected, connection mode and roughly when the issue occurred. Say whether all websites are inaccessible or just one app. If you see an error, include the full message.
You can also share what happened after switching routes, updating your subscription or changing your local network. Before sending logs or screenshots, hide your subscription URL, access tokens and other private information.
Check the FAQs →Billing, Payments & Refunds
Include the plan name, order status and what you need help with. For payment issues, you can provide the order number shown in the user panel, payment method and relevant proof of payment. Hide any payment details unrelated to the issue.
VPNFK offers 60-day no-questions-asked refunds. To request one, specify the refund and the relevant order in your ticket. See the refund policy for full details.
Read the Refund Policy →Support does not need your account password. Never send your password, full subscription URL or payment credentials in a ticket, screenshot or other message.
Check for Replies & Updates
No fixed response time has been published. Check ticket status and replies in the user panel.
When will I get a reply?
Response time depends on the complexity of the issue, the current support queue and whether more information is needed. We don’t promise a fixed response time. Check your ticket in the user panel for updates, and add any new errors or troubleshooting results to the same ticket.
What can I do while I wait?
For connection issues, check the FAQs and getting-started guide, confirm that your subscription has been imported and your plan is active, and note what happens after switching routes. If a payment’s status is unclear, keep your order and payment records and avoid repeating the same action.
How do I access the panel if I don’t have an account yet?
If you already have an account, sign in. To create an account, you don’t need an email address—just a username and password. Then open the ticket section in the user panel.